Powered by Prefero

Every Client Conversation. One Inbox.

Instagram DMs, WhatsApp messages, SMS texts, emails, phone calls. Your clients reach out everywhere. Prefero brings every conversation into one unified, AI-powered inbox so nothing falls through the cracks.

See It In Action

The Hidden Cost of Scattered Conversations

The average salon receives inquiries across 4-5 different channels. A client DMs on Instagram asking about pricing, another texts about availability, someone calls during a busy appointment, and an email sits unread for hours. Each missed or delayed response is a lost booking.

67%

of salon inquiries happen outside business hours

5 min

is the max response window before leads go cold

35%

of salon DMs never get a response

$1,200+

lost monthly from missed inquiries (avg.)

Prefero solves this by centralizing every conversation and responding instantly, 24/7, whether it's 2 PM or 2 AM.

All Your Channels, One Place

Prefero connects to every channel where your clients reach out, creating a single conversation thread per client regardless of how they contact you.

Instagram DMs

Auto-respond to DMs, answer service questions, and convert followers into booked clients, all within Instagram.

WhatsApp

Full WhatsApp booking integration. Clients can check availability and book appointments without leaving the app.

SMS / Text

Two-way SMS conversations for appointment confirmations, quick questions, and rebooking reminders.

Email

Automated email responses and follow-ups. Promotional emails are handled by Prefero for retention campaigns.

Phone Calls

Prefero's AI receptionist answers calls, transcribes them, and logs them in the unified inbox with full context.

Website Chat

A chat widget on your salon website lets visitors ask questions and book instantly, with conversations flowing into the same inbox.

How It Works

Get your unified inbox running in minutes:

1

Connect Your Channels

Link Instagram, WhatsApp Business, your phone number, email, and website chat. Each connection takes about 2 minutes.

2

Prefero Learns Your Business

Tell Prefero about your services, pricing, hours, and policies. It uses this knowledge to answer client questions accurately and book appointments correctly.

3

AI Responds Instantly, 24/7

Every incoming message gets an instant, intelligent response. Booking requests are confirmed in real time. Complex questions are flagged for your attention.

4

Review & Refine

Monitor conversations in your dashboard. Sage provides analytics on response times, conversion rates, and channel performance so you can optimize continuously.

Benefits of a Unified Inbox

Never Miss an Inquiry

Every message from every channel lands in one place with instant AI response. Zero missed opportunities.

Complete Client Context

See a client's full conversation history, appointment records, and preferences, no matter which channel they used.

Faster Response Times

Average response time drops from hours to seconds. Faster responses mean higher booking conversion rates.

Team Collaboration

Multiple team members can access the inbox, see who's handling what, and pick up conversations seamlessly.

Reduced Admin Work

Stop jumping between 5 apps. One inbox saves your front desk 2+ hours daily.

Channel Performance Insights

Sage shows which channels drive the most bookings, helping you invest marketing spend wisely.

Multi-Channel Inbox FAQ

Which channels does the multi-channel inbox support?
Prefero's inbox supports Instagram DMs, WhatsApp, SMS, email, phone calls (transcribed), Facebook Messenger, and your website chat. All conversations appear in one unified timeline per client.
Does Prefero respond automatically or do I need to manage it?
Prefero can respond automatically to common inquiries like pricing, availability, and booking requests. For complex questions, it drafts a suggested response for your approval. You control the automation level.
Can I see the full history of a client across all channels?
Yes. Every message, call, and interaction is tied to a single client profile. Whether they messaged on Instagram last week and called today, you see the complete conversation history in one place.
Will clients know they are talking to an AI?
Prefero's responses are natural and conversational. Most clients don't realize they're interacting with AI. If a conversation requires a personal touch, Prefero seamlessly escalates to your team with full context.
How does the inbox integrate with my booking system?
Prefero connects directly to your booking system. When a client asks about availability, it checks real-time slots and can book appointments directly within the conversation, with no need to switch apps.

Explore More from Prefero

Discover more features and capabilities

Book a Free DemoView PricingHow It Works →

Ready to Unify Your Client Conversations?

See how Prefero brings every channel into one intelligent inbox. Book a demo and watch missed inquiries turn into booked appointments.

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